This establishment enjoys a beach-side location. The Shangri-La's Rasa Ria Resort is situated just over a half an hour from the center of the city, where guests will find numerous business and shopping destinations. The environs nearby the hotel are characterized by clear waters and pristine beaches. The Kola Kinabalu International Airport is located approximately 40 minutes away from the Shangri-La's Rasa Ria Resort.

This establishment provides room service to its guests at any hour of the day or night. Guests of the Shangri-La's Rasa Ria Resort will also find their rooms provided with tea and coffee makers, minibars and private balconies. The private baths feature both tubs and showers and are provided with hairdryers.

The facilities at this hotel include a restaurant that serves California dishes. There is also a coffee shop at the Shangri-La's Rasa Ria Resort that serves international fare. The hotel’s fitness facilities include a gym, a steam room and a massage service. There is a swimming pool located at the hotel as well. The hotel has its own golf course.